At Eversmart Energy Ltd, we believe it's important to protect your privacy.
During our business relationship we'll obtain certain pieces of personal information about you ("personal data")
and we will take every step to protect your personal details.
Using your personal information, we and our agents may use your information to:
- Provide you with the services you have requested.
- Contact you for research about how we can improve the way we operate, or about how we can improve any services and products we provide.
- Create analytical and statistical reports to analyse customer information, create profiles and create marketing opportunities.
- Help detect and prevent fraud, debt and loss.
- Help train our staff. We may use your calls and emails as a part of our quality monitoring and training and development processes as a part of a training and development scheme.
- Contact you in any way (including email, phone, text or multimedia message or other forms of electronic communications) about products and services we and our selected partners may be offering.
If you communicate with us through the internet, we may occasionally contact you by email about our services and products. When you first sign up to Eversmart Energy Ltd, we will give you the opportunity to say whether you would be happy for us to contact you with marketing information. However, you can always contact us (at the address set out below) at any time if you change your mind.
If you have a meter installed at your property that can be connected to the Wide Area Network (a "smart" meter), the gas or electricity meter (or both) will record half-hourly consumption data and this can be remotely transferred in real time or on a daily basis (the equipment will automatically communicate with Eversmart Energy Ltd). We may use this information for the purposes set out above.
We may have to pass information about you to our agents and service providers. This may involve passing your information outside of the European Economic Area (EEA) to countries that do not have the same data protection standards as we do in the UK. If we, or our agents and service providers, do this, we will ensure we have the relevant legal protection in place and we'll always take reasonable steps to ensure that these organisations will secure the personal data. If we are asked, we may pass your information on to Ofgem for legal or regulatory purposes. We may also monitor and record any communications we have with you, including phone conversations and emails, for staff training and to ensure we are providing an excellent service to our customers.
Use of Your Personal Data
The app is to be used in connection with the Eversmart Pre‐payment Service and You should only use this app if You have an agreement with Us for this service. The terms and conditions applicable to this Service and this app are set out in the Agreement and can be seen at: http://eversmartenergy.co.uk/privacy.php
This app is to enable You to:
Scan the barcode on the back of the energy card You have received from Us.
For You to be able to use this functionality, You need to expressly choose to share certain types of Data with us. This is not automatic.
Use of the Camera
You can use Your camera function to scan the energy card. To use this functionality You do not need to allow the app to access Your photos library.
We will only access images that You specifically choose, and We will never scan or import Your photo library or camera roll. Access to Your images is to allow You to scan the energy card. You can stop sharing scanned images and revoke access at any time by changing the setting option on the app. You should not submit any photos to Us using this app or send photos that are contrary to the terms of Our agreement with You.
Use of the Data
We only use the Data provided to Us via this app for Us and/or our service providers to provide the Eversmart Service to You and do not share it with third parties other than as specified in Our agreement with You.
Metropolitan House, 20 Brindley Rd, Stretford, Manchester, M16 9HQ
Sources of Information
When we contact you, we may use any information we hold about you to do so. We may contact you by email, phone, text or multimedia message (or other forms of electronic communications) or by visiting you.
We may allow other organisations and people to use information we hold about you for the following:
- To provide any services you have requested.
- To help manage any reward or loyalty schemes.
- If we sell one or more of our businesses.
To help to prevent and detect debt, fraud, or loss. We may give this information to a credit-reference or a debt collection agency; if you have an outstanding balance, we may transfer your debt to another organisation and give them details about you and that debt; if we have been asked (for example, by Ofgem) to provide information for legal or regulatory purposes
From time to time these other people or organisations may be outside the European Economic Area (EEA), and as a result we may pass your information to countries that do not have the same standards or protection for personal information as the UK. If we, or our agents and service providers, do this, we will ensure we have the relevant legal protection in place and we'll always take reasonable steps to ensure that these organisations will secure the personal data.
You agree that we can ask your previous supplier for necessary information that will allow us to take over your supply, such as information regarding meter readings, meter technical details etc. Also, you agree that we can provide information we hold about you (such as information about meter readings and meter technical details) to your new supplier so they can begin supplying your gas and electricity.
Priority Service Register/Special Needs Conditions: If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record and share this information. We will use this information so that we do not disrupt your supply.
We may share your information with:
- The electricity distributor
- The relevant gas transporter, metering agents or network operator
- Other energy suppliers if we believe you are considering changing supplier
We follow strict security procedures to protect personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
We strongly recommend that you do not disclose your login details to anyone. Please always remember to log out of your account when you have finished using it.
From time to time Eversmart Energy Ltd may include hypertext links to sites which are created by individuals and companies outside of Eversmart Energy Ltd. We do this when there is a particular relevance to the topic you're reading about and the site we take you to. Whilst we endeavour to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.
What are cookies? A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you've visited websites before and some will be stored on your computer by your web browser. They are anonymous, so they don't store any personal information of any kind.
We use both cookies and / or tracking tags to understand how people use our websites and to help us to make your experience of our websites better. Some of them are essential for our websites to work properly.
For the content on our websites we use short-term cookies to recognise your PC as you move around our site and that any information you have entered, for example into search boxes, is remembered the next time you visit us.
How can I manage my cookies?
Where can I find more information?
The internet industry body, the Internet Advertising Bureau has set up a website to provide information and advice on cookies, tags and behavioural advertising http://www.youronlinechoices.com/uk/ and another trusted source which gives information about how to delete and control cookies is by the law firm Pinsent Masons http://www.aboutcookies.org/.
If you have any other questions please visit our Contact Us page and we'll do our best to help you.
If we change our privacy and cookies policy substantially, we'll tell you by email.
Updated February 2017