Frequently Asked Questions

Topping Up F.A.Qs

The help & advice area contains answers to many of the questions we get asked every day. This section is growing all the time. If you can’t find what you’re looking for here, please contact us.

Once you’ve activated your new key you can buy credit at a Paypoint, Payzone or Post Office outlet and add it to your meter. You can buy up to £49 credit at a time. You can visit the following site to confirm where your nearest outlet is:

Simply insert your key into your meter. The screen will briefly show the amount of credit on the key. To ensure your credit is transferred successfully, please leave your key inserted for at least 5 seconds.

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