Frequently Asked Questions

Switching F.A.Qs

The help & advice area contains answers to many of the questions we get asked every day. This section is growing all the time. If you can’t find what you’re looking for here, please contact us.

Yes. Eversmart Energy will allow domestic prepayment customers to switch with a debt of £500 or less.

No. We will contact your current supplier on your behalf to let them know that you’re switching. If you have a debt on your prepayment meter, please clear it beforehand. If your debt is less than £500, we should be able to transfer this across to us, but you will need to contact your existing supplier to progress this.

Your switch should take place within 21 days. We will write to you to let you know when this will happen.

You won’t receive a bill, but we will send you an annual statement showing your current tariff, usage and payments and an estimate of your usage for the following year.

Yes. Eversmart Energy will usually allow a switch for a domestic prepayment customer with a debt of £500 or less. If you have a debt over £500 and you wish to switch, please contact our collections team to discuss your options.

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