Eversmart Energy has ceased to trade. Ofgem, the energy regulator, has appointed Utilita Energy Limited as the new supplier for its domestic and business customers.

Utilita Energy will supply energy to Eversmart Energy’s customers as of 11 September 2019.

Utilita Energy will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up. Customers need not worry, their supplies are secure. Former and current domestic customers’ credit balances are protected. Utilita Energy may need to contact customers to determine the amount of any outstanding balance.

Current and former customers who are in debit to Eversmart Energy should wait to hear from Utilita Energy or Eversmart Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Eversmart Energy’s customers is not to switch, but to sit tight and wait until the Utilita Energy has been in touch. This will help make sure that the process of handing customers over to Utilita Energy and honouring any credit balances, as hassle free for customers as possible.
Eversmart Energy customers with questions should visit Utilita Energy’s website: www.utilita.co.uk/supply-transfer or call 01962 679 098.
More information can be found on the Ofgem website.
Customers can find support and advice on the Ofgem website. Or if customers they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.


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