Switching to Eversmart
If I have a debt, can I switch to Eversmart Energy?
Yes. Eversmart Energy will allow domestic prepayment customers to switch with a debt of £500 or less.
Do I need to let my existing supplier know that I would like to switch to Eversmart Energy?
No. We will contact your current supplier on your behalf to let them know that you’re switching. If you have a debt on your prepayment meter, please clear it beforehand. If your debt is less than £500, we should be able to transfer this across to us, but you will need to contact your existing supplier to progress this.
How quickly will my switch happen and when can I expect to be supplied by Eversmart Energy?
Your switch should take place within 21 days. We will write to you to let you know when this will happen.
Should I expect to get a bill from Eversmart Energy?
You won’t receive a bill, but we will send you an annual statement showing your current tariff, usage and payments and an estimate of your usage for the following year.
If I have a debt, am I able to switch away from Eversmart Energy?
Yes. Eversmart Energy will usually allow a switch for a domestic prepayment customer with a debt of £500 or less. If you have a debt over £500 and you wish to switch, please contact our collections team to discuss your options.