Eversmart customer service enhancement – Reassurance and acknowledgement

Eversmart customer service enhancement – Reassurance and acknowledgement

With some recent setbacks implementing our new app and web portal, we would like to address and reassure all Eversmart customers of our commitment to customer service. We are an ever-evolving company and with evolution comes learning. Every action we take is with our customers in mind.

Over the past few years Eversmart has dramatically expanded and like any company we are adapting to ensure our customers receive the best service from us. We have some unique technology allowing you to see live energy updated every 6 seconds (Glow Stick link), along with multiple user-friendly technical enhancements.

During the application of our new exciting customer user enhancements, it is normal to have a few technical setbacks. We want to reassure our customers we are aware of the issues and everything is in hand.

A few of our customers have faced portal login issues, this is due to our new system updates. To reassure our customers this is in hand, we have fixed 90% of our customers login’s, please bear with us and let us know if you have any issues our team will support immediately, we always urge our customers to contact us if they have any problems. Eversmart have invested over £1mill in systems over the past 12 months, investing in development.

External paper billing is something Eversmart as a company do not push. This is extremely bad for our environment and we try to be a paperless company where we can. Environmental sustainability is in the forefront of everything we do. With regards to any other billing issues last year, this was due to an external entity out of our control – this has all now been fixed and managed.

To ensure our customer service is top quality we have implemented even further support for our customers, our internal UK customer service team has grown by twelve since January 2019. Lee Dearden (Head of Customer Service), has been brought on-board to steer further expansion of the team and to fully maintain and improve quality processes in line with the company’s anticipated growth.

Mr Dearden said: ‘We are already working on some major improvements.  These include a new billing system, a new website and technology portal with improved help service solutions, revised shift patterns to ensure better coverage and new KPIs and reporting platforms.’

Customer service is the main reason Barney Cook (CEO of Eversmart energy), started this business and it will continue to be a number one focus. We would like to reassure all customers our service is and will continue to be top standard. Many companies experience setbacks, but it’s how you deal with them and learn from them that counts.

Contact us through chat, email or phone.

For more information, go to www.eversmartenergy.co.uk

https://uk.trustpilot.com/review/www.eversmartenergy.co.uk

Grace Bowden (Senior marketing executive)

How Brexit could affect UK energy

It’s expected that many UK energy companies could raise their energy tariffs on average by 3-5%, if a ‘no-deal’ Brexit is to take place. Opting for a fixed term tariff could protect you from this.

How Brexit could affect UK/ EU imports and exports

Brexit has been a key subject in the UK news over the past few months. As we are seeing the decisions of parliament and the European Union (EU) develop and close over the next few months, it is key to ensure all outcomes have been ventured from a business provider perspective to ensure minimal impact is passed onto our customers.

“Average figures from 2017 show that 44% of UK exports went to the EU and 53% of all UK imports came from the EU. Implications may mean that a ‘no-deal’ Brexit may result in hard border on the island of Ireland.– EuroNews 2019

The World Trade Organisation (WTO) are the global organisation who manage worldwide trade agreements. The WTO have a general rule that each member must grant the same market access/ to avoid bias trade – except developing countries and those that have free trade agreements. Trade experts suggest that the EU could not treat the UK differently to other states in relation to the new Brexit deal.

“The Confederation of British Industry (CBI) estimates that with no deal, 90% of the UK’s goods exports to the EU by value would face tariffs. The average tariff on UK exports to the bloc would be 4.3 percent, it calculates, while the average on imports from the EU into the UK would be around 5.7 percent. Tariffs in some sectors – for example in agriculture and food, the car industry and textiles – would be “significantly higher” – EuroNews 2019 Read more

With the strong possibility that the UK will be leaving the European Union and a decision still not being made on an UK level with MP party leaders disagreeing with Theresa May’s propositions. The UK parliament must agree and present a UK proposal to the European Union leader Donald Tusk by the 30th of June 2019. At current Brexit could have many outcomes and UK residents may want to prepare.

How it will affect energy customers

This percentage tariff increase on UK goods will ‘in most cases’ be directly transferred onto customers costings. Most UK energy companies could raise their energy tariffs on average by 3-5%, if a ‘no-deal’ Brexit is to take place and energy is outsourced. In order to protect yourself from energy price rises, we advise energy customers to be on a fixed term tariff, protecting you from susceptible raises.

The outcome of Brexit is still to be decided, however Brexit should have a minimal effect on Eversmart Energy customers.  Eversmart’s electricity is 100% UK sourced and will not be directly affected from leaving the European Union. Our gas is partially imported from the European union zone. However, if you are on an agreed fixed tariff with Eversmart any tariff charge changes due to Brexit will be absorbed by us.

For further information, visit www.eversmartenergy.co.uk

Grace Bowden (Senior marketing executive)

The global climate crisis, the UK 2050 predictions and UK household energy

The World Climate Crisis, the UK 2050 predictions and UK household energy

The global climate crisis, quick facts and outline

To make people more aware of the major negative implications that pollution has on our planet and its life we have made a quick overview. Within a minute of you reading this blog alone:

  • At least 100 acres of rain-forests will have been cut down worldwide
  • 300,000 tons of ice will have melted in Antarctica
  • 15 plant or animal species will have become extinct
  • 72,000 tonnes of carbon dioxide will be released from fossil fuels
  • 1 million plastic bottles will have been bought worldwide
  • More than 15 tons of plastic will have been dumped in our oceans
  • More than 2 sea birds and mammals will have been killed from pollution
  • 4 people will have died as a result of drinking unclean water

There are simple steps you can take personally to help majorly reduce the above impacts. As well as ensuring you recycle, use minimal single use plastics, use electric vehicles and reduce your meat intake. One of the most impact steps you can take is to ensure you are with a renewable energy supplier. Household energy contributes to over 65% of the UK’s greenhouse gas pollution.  https://www.youtube.com/channel/UCzNP2W8ji1aVqdnvpOeeDNg

The UK 2050 reports and predictions to reach ‘net zero’

The UK 2050 climate emergency has brought forward some extreme realisations for UK citizens. Legislate for an 80% carbon emission reduction in the next 30 years. The UK plans include talks around introducing some of the below:

  • 40,000 offshore turbines
  • 20,000 onshore wind turbines
  • 900KM of wave farms
  • 10,600 tidal range schemes
  • All suitable buildings to get 60% heated water from solar thermal
  • Hydroelectric power to raise rapidly up to 2030 and be sustained
  • Livestock numbers to decrease by 20%
  • Volume of waste to reduce by 20%
  • By 2050 100% zero emission vehicles, all passenger trains electrified and 50% of buses electrified
  • 100% of zero emission cars using fuel cells
  • Average household room temperature decreases to 16oc
  • Over 24M homes insulated, reducing thermal leaking by 50%
  • 80-100% household heating to be supplied by electric (renewable)
  • Energy demand for lighting and appliances needs to reduce by 60% to meet the 2050 80% carbon reduction plans
  • Energy for cooking needs to transfer from gas and electric to solely electric

Many more initial ideas are being brought forward in order to implement these UK climate crises. As you may notice over 60% of the above solutions are related to energy production and making household energy more efficient. https://www.gov.uk/guidance/2050-pathways-analysis

Eversmart and renewable energy

Eversmart is a young company with a mission to attack UK pollution, by switching to Eversmart energy today you could save your household 4 tonnes of carbon dioxide each year, that’s entering our Earth’s atmosphere. That’s equivalent to you planting 1900 trees. Now imagine the impact, if every 25 million homes in the UK took this action! We must accept the implications each and every human has on our planets ecosystem and act to preserve the future for our upcoming generations.

As well as reducing your electricity impact on the planet and having piece of mind whilst using all your electricity, Eversmart currently has some of the cheapest tariffs on the market, compared to the standard variable tariff.

Eversmart also offer a smart meter allowing customers to review their energy readings and be more economically and environmentally efficient. Additional to this Eversmart have personally developed and invented a ‘Glow Stick’ which is the next step in live energy readings and reducing environmental impacts. A ‘Glow Stick’ updates your readings and information every 6 seconds and provides you the updates on our Eversmart App. This will ensure you are constantly on top of your energy usage management.

https://www.eversmartenergy.co.uk/

Eversmart have some further exciting plans and partnerships coming soon to help preserve our planet and reduce the pollution rates around the UK. This planet is a number one drive for what Eversmart do.

Grace Bowden (Senior marketing executive)