How do I find out who my gas and electricity supplier is?

How do I find out who my gas and electricity supplier is?

Have you just moved, or are about to move house? Or perhaps you’ve simply lost track of your paperwork. Whatever the reason, sometimes you need to find out which company supplies your gas and electricity. There are various ways to find out who your energy supplier is – read on to find out.

Before you do anything else… find a bill

It sounds obvious, but before you try anything else, see if you can dig out an old bill or letter from your energy provider. If you manage to get your hands on one, it should have the name and/or logo of your supplier on it, along with their contact details. It may also be worth searching through your old emails.

Obviously this won’t work if you have just moved house. If you’re moving into a rented property, there’s a chance your landlord or letting agency may know who your current supplier is.

If you still can’t find out, move on to one of the methods below.

Finding your gas supplier

Find My Supplier

You can find your gas supplier easily using an online service called Find My Supplier.

Simply enter your postcode and it will give you the name of your current supplier along with your Meter Point Reference Number (MPRN).

If you’re unable to use to the website, you can also call the Meter Point Administration Service (also known as the Meter Number Helpline) on 0870 608 1524.

The Meter Point Administration Service operates nationwide and calls are charged at 7p per minute.

Finding your electricity supplier

To find out who your electricity supplier is, you will need to call your local distribution company. The number you call will depend on which region of the country you live in – take a look at the map below to find out who to call in your area.

Finding your local distribution company
Call your local distribution company to find out who supplies your electricity. Click on the image to expand.

Here’s a list of distribution companies along with their phone numbers:

Region Distribution Company Phone Number
Northern Scotland Scottish and Southern Electricity Networks 0800 048 3515
Central & Southern Scotland SP Energy Networks 0330 1010 300
North East England & Yorkshire: Northern Powergrid 0800 011 3332
North West England Electricity North West 0800 195 4141
Merseyside, Cheshire, North Wales & North Shropshire SP Energy Networks 0330 1010 300
East Midlands & West Midlands Western Power Distribution 0800 096 3080
South Wales & South West England Western Power Distribution 0800 096 3080
London, South East England & Eastern England UK Power Networks 0845 601 4516
Southern England Scottish and Southern Electricity Networks 0800 048 3516
Northern Ireland Northern Ireland Electricity Networks 03457 643 643
Republic of Ireland ESB Networks 00353 1850 372 757

The distributor will tell you the name of your electricity supplier as well as your Meter Point Administration Number (MPAN). The cost of the call varies depending on which number you need to call.

 

While you’re here… Are you thinking about switching energy suppliers? You could save up to £400 per month by switching to Eversmart – get a quote here.

Energy security in Britain

energy security

Large-scale power outages are thankfully rare in the UK. In an uncertain world it’s the job of organisations like Ofgem, The Department for Business Energy and Industrial Strategy, and The National Grid to keep our energy supplies secure and reliable.

Ofgem recently released a detailed infographic explaining where our energy comes from, how it’s kept stable during periods of high demand, and which other countries we cooperate with in order to improve energy security & save costs. Factors such as unusual weather, the cost of fossil fuels, the availability of renewable power and economic activity can all affect demand and put strain on the National Grid.

Did you know?…

  • Energy demand can triple on a cold winters day
  • Britain is able to import electricity from France, Ireland and the Netherlands when demand is high
  • We can also sell electricity to a number of European countries when demand in Britain is low
  • Around half of Britain’s natural gas comes from the North Sea
  • Gas can be imported from continental Europe via pipelines or shipped in from further away in the form of liquefied natural gas (LNG).

The government are also rolling out Smart Meters and attempting to create a Smart Grid, which will make it easier to understand energy usage and anticipate periods of high demand.

The full Ofgem infographic can be seen below. Click or tap on the image for a better view.

energy security infographic

What is a smart meter and how do they work?

How do Smart Meters work?

The government wants a smart meter installed in every home and business in the country by 2020. In this article we’ll tackle some of the most common questions & concerns about smart meters, including; what are smart meters? How do smart meters work? How much do they cost? How are they fitted? And are they worth it?

Smart meters explained

Smart meters are designed to replace old, traditional gas & electricity meters. Smart meters communicate directly with your energy supplier, transmitting regular, accurate meter readings. This means no more climbing into your cupboard in order to give your supplier a manual reading. It also puts an end to inaccurate energy bills based on estimated usage.

Smart meters usually come bundled with an in-home device (IHD). Also known as an energy monitor, the IHD has a screen that displays how much gas and electricity you are using in near real-time. Seeing your energy usage and spending can help you adjust your lifestyle and save energy & money.

Smart meter diagram
A typical smart meter set-up for a dual fuel customer.

What does a smart meter look like?

The actual smart meter – the unit that’s usually tucked away in a cupboard or a corner – looks similar to a traditional electricity or gas meter. However when most people mention a ‘smart meter’, they’re actually referring to the in-home device – this is a sleek, small display that sits on a shelf or table top and displays your energy usage. It’s fairly small and discreet – perhaps a little larger and bulkier than an average mobile phone.

What does a smart meter look like?

How much does a smart meter cost?

Nothing! Your smart meter will be installed for free. If you switch over to Eversmart, you will receive a free smart meter fitted by a trained engineer plus a free home safety test. You can find out more about switching to us here and more about our smart meters here.

What are the benefits of having a smart meter?

There are two very big benefits of having a smart meter installed. The first is that your energy bills will no longer be estimated and you will only pay for the actual amount of gas and electricity you use. The second is having visibility of your live usage. The IHD displays your kWh usage and the amount you are spending. This is especially useful if you are a pre-payment customer, as the smart meter will tell you how much credit you have left.

We have listed a few more benefits below:

  • More accurate bills
     
  • No need to submit manual meter readings
     
  • Improved service – As energy suppliers get a better understanding of their customer’s energy usage and habits, they can offer better tariffs.
     
  • Remote topping-up – Pre-payment customers with a smart meter can top-up online or over the phone. No more walking to the shops just to top up your gas and electric!
     
  • Save energy and money – If you can see how much energy you are using and when you are using the most, it’s easier to make smart choices and lifestyle changes that will reduce your usage, bring down your bills and reduce your carbon footprint.
     
  • Helping to create the “smart grid” – The more people that have smart meters, the more energy suppliers can plan ahead and supply energy more efficiently. This saves money for both the suppliers and their customers.
     

Some other frequently asked questions:

How do smart meters transmit data?

Smart meters from Eversmart come with a mobile SIM card that transmits your usage data. It can also receive messages and updates. The SIM is completely free and you do not need to pay a monthly bill or any other fees for using it.

The SIM can roam between several networks, so there’s no need to worry about whether it will get a signal.

Do smart meters need the internet to work?

No. The smart meter uses a SIM card to communicate with the energy supplier. The smart meter also connects wirelessly with the IHD (it doesn’t use your Wi-Fi, as some people believe).

Are they safe?

There have been rumours and conspiracy theories floating around that smart meters are somehow harmful to your health. We can tell you that smart meters are subject to the same safety regulations and rigorous testing as other consumer technology products, as required by UK and EU law.

Smart meters do emit low-level radio frequencies, as do many consumer electrical products. Public Health England (formerly The Health Protection Agency) say that the evidence suggests the radio waves produced by smart meters do not pose a risk to health. The government has published a very detailed report on smart meters & health, which you can read here.

How are smart meters powered?

The smart meter is powered directly by your home’s power supply. Your IHD from Eversmart can be plugged in or powered by batteries. Note that if you turn off the IHD, the smart meter will continue working and transmitting data as usual.

Who will install my smart meter?

Your smart meter will be fitted and tested by a trained engineer.

How long does it take to fit a smart meter?

It usually takes up to one hour per meter (gas and/or electricity). So if you are a dual-fuel customer, it should take no longer than 2 hours.

The video below gives you a brief overview of the installation process:

Note that dual-fuel customers will need two smart meters – one for your gas supply and one for your electricity. Both are free and we will aim to install both in the same visit. You will only need one in-home display.

Can I switch energy suppliers if I have a smart meter?

Yes. Be aware however that if you already have an older 1st-generation smart meter, it may not be compatible with your new supplier. If you are unsure, check with your current supplier before making the switch.

Modern 2nd-generation smart meters can be switched seamlessly between suppliers.

Can I get a smart meter if I pre-pay for my gas or electric?

Yes. A smart meter will help you monitor your usage and allow you to pay remotely. They’re also ideal for people with limited mobility, as traditional meters are often difficult and inconvenient to access.

Can I get a smart meter if I rent my home?

Yes. As a tenant, if you are directly responsible for paying the energy bills, then you have the right to choose your own energy supplier. In most circumstances your energy meter belongs to the energy company, not your landlord. This means that you are free to switch suppliers and get your old meter replaced with a smart meter (Ofgem recommends that you still give your landlord a heads-up before getting a smart meter fitted).

IHD
An Eversmart in-home display (IHD)

How to get a smart meter

Eversmart Energy offer a free smart meter to every new customer. We also offer some of the best value energy tariffs in the country – you could save up to £400 per year by switching to us. You can get a quote in under 2 minutes here.

Video: What is Fracking?

What is fracking?

Hydraulic fracturing (or “fracking” for short) has been big news over the last decade or so. As natural gas reserves are being depleted around the world, this once expensive and complicated energy source is becoming increasing more viable, attractive and profitable.

It’s also a highly controversial technique, with well-documented potential implications to the environment and public health.

The short video below is from the excellent Kurzgesagt Youtube channel. Using animation and simple language, it explains what fracking is, how it works, the risks and the potential benefits. If you’ve ever felt confused by the whole fracking debate, it’s well worth a watch.

What do you think about fracking? Do the rewards outweigh the risks? Leave a comment below!

A record number of people switched their electricity supplier in February

switching electricity

Over 660,000 people switched electricity suppliers last month, according to industry figures from Energy UK.

This is the highest ever number of people switching in a single month, and represents a 60% increase compared to the same period last year.

2017 also saw the highest number of people switching gas suppliers since 2008, according to the latest figures released by Ofgem.

The unusually cold weather, better informed customers and aggressive advertising by certain energy firms have all been suggested by experts as reasons for the high figures. Around 20% of switches were people moving away from the ‘Big 6’ and opting for a cheaper, independent supplier.

See also: Should I switch to a smaller energy supplier?

“The energy market has never been so competitive, and it’s great to see record numbers of consumers engaging in the market to get a better deal” said chief executive of Energy UK Lawrence Slade.

Customers can save up to £300 per year by switching their gas and electricity to a smaller, more competitive supplier such as Eversmart.