How to submit a meter reading

How to submit a meter reading

From time to time you may be asked to give a gas or electricity meter reading. These readings are used to calculate your energy bill, and are especially important if you’ve just changed suppliers or moved to a new address. In this guide, we’ll show you how to take a reading from the most common types of meter.

In this guide:

 

Locating your meter

Before you can take a reading, you first need to locate your gas and electricity meters. They’re often hidden away in a cupboard, under the stairs or sometimes in a box on the outside of your property. If you have just moved into a rented home and you’re having trouble finding your meters, contact your landlord or letting agency.

Every property and meter will look different, but here’s a few examples to show you what you’re looking for:

Electric meter example
An example of an electricity meter in a cupboard (image source).
electric meter example
An economy 7 electric meter (image source).
gas meter example
An example of a gas meter on the outside of a property (image source).
gas meter example
A gas meter in a cupboard

As meters are often kept somewhere dark, it’s a good idea to take a torch and a pen & paper with you.

 

How to read your electric meter

Take a look through the pictures below and find the one that looks most like your electric meter, then simply follow the instructions underneath.

Digital Meter – Single Rate

single rate electric meter

How to identify this meter: This meter will have the words “single phase” or “single rate” on it. If your meter says the words “multi single phase” or “multi rate”, then please scroll down to the Two Rate electric meter section.

How to read this meter: Simply write down all the numbers from left to right, including any zeros at the beginning.

Digital Meter – Two Rate, Single Display

two rate electric meter

two rate electric meter

How to identify this meter: This meter will have the words “multi single phase” or “multi rate” on it.

How to read this meter: You will need to take two readings from this meter. Some displays will alternate every few seconds, as indicated by the small 1 or 2 on the left. Some meters will have a button that lets you flip between the two figures.

Note down each number in full from left to right, including any zeros.

Mechanical Digital Meter – Single Rate

single rate electric meter

How to identify this meter: This meter shows one long number on a mechanical display.

How to read this meter: Write down all the numbers from left to right. Include any zeros at the beginning, but don’t include the red number at the end.

Mechanical Digital Meter – Two Rate

two rate electric meter

How to identify this meter: This meter will show two long numbers on mechanical displays. The two dials will be labelled as either “low and normal” or “night and day”.

How to read this meter: You will need to submit two readings with this type of meter. Write down both sets of numbers from left to right. Include any zeros at the beginning, but don’t include the red number at the end.

Mechanical Dial Meter

dial electric meter

How to identify this meter: This is an older type of meter which uses a series of dials rather than numbers.

How to read this meter: Write down the number on each dial, including any zeros. You can ignore the red dial at the end.

  • If a dial is pointing between two numbers, write down the lowest number.
  • If the pointer is between 9 and 0, always write down 9.
  • If the pointer sits directly on top of a number, underline that number.
  • If an underlined number is followed directly by a 9, you should subtract 1 from the underlined number.

In the example above, your would write down 3 9 8 5 6. Your final reading would then be 2 9 8 5 6.

Note that some of the dials might go clockwise and some might go anti-clockwise.

 

How to read your gas meter

gas meter

Simply write down the numbers from left to right, including any zeros at the beginning. You can ignore the numbers in red or any number after a decimal point.

If you have an older imperial gas meter, it might also have a dial. You can ignore this – we just need the numbers on the digital display.

 

How to submit your readings

The quickest & easiest way to submit a reading to Eversmart is through our portal – you can login here.

You can also send us your readings by email. Send your readings along with your name, telephone number and account number to hello@eversmartenergy.co.uk.

How do I find out who my gas and electricity supplier is?

How do I find out who my gas and electricity supplier is?

Have you just moved, or are about to move house? Or perhaps you’ve simply lost track of your paperwork. Whatever the reason, sometimes you need to find out which company supplies your gas and electricity. There are various ways to find out who your energy supplier is – read on to find out.

Before you do anything else… find a bill

It sounds obvious, but before you try anything else, see if you can dig out an old bill or letter from your energy provider. If you manage to get your hands on one, it should have the name and/or logo of your supplier on it, along with their contact details. It may also be worth searching through your old emails.

Obviously this won’t work if you have just moved house. If you’re moving into a rented property, there’s a chance your landlord or letting agency may know who your current supplier is.

If you still can’t find out, move on to one of the methods below.

Finding your gas supplier

Find My Supplier

You can find your gas supplier easily using an online service called Find My Supplier.

Simply enter your postcode and it will give you the name of your current supplier along with your Meter Point Reference Number (MPRN).

If you’re unable to use to the website, you can also call the Meter Point Administration Service (also known as the Meter Number Helpline) on 0870 608 1524.

The Meter Point Administration Service operates nationwide and calls are charged at 7p per minute.

Finding your electricity supplier

To find out who your electricity supplier is, you will need to call your local distribution company. The number you call will depend on which region of the country you live in – take a look at the map below to find out who to call in your area.

Finding your local distribution company
Call your local distribution company to find out who supplies your electricity. Click on the image to expand.

Here’s a list of distribution companies along with their phone numbers:

Region Distribution Company Phone Number
Northern Scotland Scottish and Southern Electricity Networks 0800 048 3515
Central & Southern Scotland SP Energy Networks 0330 1010 300
North East England & Yorkshire: Northern Powergrid 0800 011 3332
North West England Electricity North West 0800 195 4141
Merseyside, Cheshire, North Wales & North Shropshire SP Energy Networks 0330 1010 300
East Midlands & West Midlands Western Power Distribution 0800 096 3080
South Wales & South West England Western Power Distribution 0800 096 3080
London, South East England & Eastern England UK Power Networks 0845 601 4516
Southern England Scottish and Southern Electricity Networks 0800 048 3516
Northern Ireland Northern Ireland Electricity Networks 03457 643 643
Republic of Ireland ESB Networks 00353 1850 372 757

The distributor will tell you the name of your electricity supplier as well as your Meter Point Administration Number (MPAN). The cost of the call varies depending on which number you need to call.

 

While you’re here… Are you thinking about switching energy suppliers? You could save up to £400 per month by switching to Eversmart – get a quote here.

10 simple ways to save energy around the home

energy saving tip

Saving energy doesn’t have to be difficult – following these 10 simple tips will help you cut your energy bills and reduce your carbon footprint!

Switch to energy saving light bulbs

They may be a little more expensive, but energy saving bulbs last much longer and will save you money in the long-run. Replacing all of the traditional light bulbs in your home with LED lamps of the same brightness will save you around £35 per year!

Turn off the lights when you leave the room

Lights are responsible for around 7% of the total electricity used in the average home. If you can get into the habit of turning off the lights whenever you leave a room, you can really take a bite out of your energy bill!

Use a washing up bowl

It sounds incredibly simple, but using a bowl when you do the dishes (instead of keeping the hot tap running) can knock around £25 off your annual gas bill and £30 off your water bill, according to the Energy Saving Trust.

Wait until it’s full

Don’t turn on your washing machine or dishwasher until they are nice and full. Doing so will significantly reduce your electricity and water bills.

Turn appliances off at the wall

Putting your electrical appliances on standby mode isn’t the same as turning them off at the wall. Even though they look like they are off, TVs, computers, games consoles etc. will continue draining power in when left on standby. Make a habit of flicking the switch on the socket.

Don’t overfill the kettle

The UK has a nasty habit of boiling too much water when making a cuppa, resulting in £68 million of wasted energy each year. Next time you make a brew, only heat the amount of water you need – or better yet, get a smaller kettle.

Set your fridge to the right temperature

Most fridges have a thermostat – find out where it is and set it to the right temperature. Your fridge should be between 3 and 5°C, and your freezer should be around -18 °C.

Take it easy with the oven

Pre-heating your oven doesn’t take as long as some people think – around 10-15 minutes is just fine. Turning it on earlier just wastes energy. You can also turn the oven off a few minutes before the end of your cooking time (especially if it’s electric).

Take a shower

Showers are far more efficient than baths, in terms of water and gas usage. If everybody in a family of four replaced one bath a week with a quick shower, you could save up to £20 a year on gas bills and £20 on water.

Get a Smart Meter

A smart meter gives you a near real-time view of your energy usage and will help you identify & cut out energy waste. You can get a free smart meter fitted by a trained engineer when you switch to Eversmart – find out more here.

 

Sources

http://www.energysavingtrust.org.uk/home-energy-efficiency/lighting
http://www.energysavingtrust.org.uk/home-energy-efficiency/saving-water
http://www.bbc.co.uk/news/uk-23175220