I have a smart meter – why am I still being asked for a meter reading?

You may have noticed that we’re big fans of smart meters here at Eversmart.

One of the main benefits of having a smart meter is that you don’t have to submit manual meter readings – the meter automatically collects and transmits your usage information for you.

So if that’s the case, why do some customers with smart meters still get asked to submit a manual reading?

There are two main reasons this could happen:

Reason no. 1 – You have just switched to us

Let’s say you’re in the middle of switching to Eversmart from another supplier. You already have a smart meter and you’re going to carry on using it.

Your smart meter should send a closing reading to your old old supplier and an opening reading to Eversmart, right? In theory yes, that’s how it should work. But in reality, the old supplier might not release the meter to Eversmart in time – which is why we still ask for an opening meter reading when you switch.

You will only have to do this once. After the switch is complete, your smart meter will automatically send readings to us, and you’ll never have to send a manual reading again!

Reason no. 2 – You don’t have a Secure smart meter

Smart meters
Eversmart use Secure brand smart meters

Don’t be confused – we’re not saying that your meter is insecure or vulnerable. “Secure” is the name of the company that manufactures our smart meters. If your smart meter was fitted by Eversmart, it will be a Secure model.

Secure is one of the most popular smart meter brands, used by around 80% of energy suppliers – including Eversmart. Their meters are SMETS compliant, they are suitable for both direct debit and prepayment customers, and they are compatible with the popular Pipit 500 in-home display.

This means that Eversmart can only take automatic readings from Secure meters.

If your meter was fitted by a different energy supplier, it may or may not be a Secure meter. If it’s not, you will unfortunately have to provide your own meter readings. But don’t worry – we’ve made the whole process as easy as possible.

How to submit a manual reading

You can submit a manual meter reading any time, day or night, simply by logging in to your online account. Once you’ve logged in, just click or tap on the meter readings tab and enter your readings.

If you’re having trouble logging in: Just send an email to hello@eversmartenergy.co.uk and one of our advisers will help get you up and running.

If you need help reading your meter: We have created this handy guide complete with illustrations and easy-to-follow instructions.

Will this change in the future?

Yes. As the second generation of smart meters (known as SMETS2) are rolled-out, there will be no more incompatibility issues between different suppliers and meters. Eversmart are currently in the testing process and we plan to start installing SMETS2 meters in 2019.

Can I change to a Secure meter?

We may be able to upgrade your smart meter, depending on the type of meter you currently have and which part of the country you live in. Please email hello@eversmartenergy.co.uk for more information.

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