How to submit a meter reading

From time to time you may be asked to give a gas or electricity meter reading. These readings are used to calculate your energy bill, and are especially important if you’ve just changed suppliers or moved to a new address. In this guide, we’ll show you how to take a reading from the most common types of meter.

In this guide:

 

Locating your meter

Before you can take a reading, you first need to locate your gas and electricity meters. They’re often hidden away in a cupboard, under the stairs or sometimes in a box on the outside of your property. If you have just moved into a rented home and you’re having trouble finding your meters, contact your landlord or letting agency.

Every property and meter will look different, but here’s a few examples to show you what you’re looking for:

Electric meter example
An example of an electricity meter in a cupboard (image source).
electric meter example
An economy 7 electric meter (image source).
gas meter example
An example of a gas meter on the outside of a property (image source).
gas meter example
A gas meter in a cupboard

As meters are often kept somewhere dark, it’s a good idea to take a torch and a pen & paper with you.

 

How to read your electric meter

Take a look through the pictures below and find the one that looks most like your electric meter, then simply follow the instructions underneath.

Digital Meter – Single Rate

single rate electric meter

How to identify this meter: This meter will have the words “single phase” or “single rate” on it. If your meter says the words “multi single phase” or “multi rate”, then please scroll down to the Two Rate electric meter section.

How to read this meter: Simply write down all the numbers from left to right, including any zeros at the beginning.

Digital Meter – Two Rate, Single Display

two rate electric meter

two rate electric meter

How to identify this meter: This meter will have the words “multi single phase” or “multi rate” on it.

How to read this meter: You will need to take two readings from this meter. Some displays will alternate every few seconds, as indicated by the small 1 or 2 on the left. Some meters will have a button that lets you flip between the two figures.

Note down each number in full from left to right, including any zeros.

Mechanical Digital Meter – Single Rate

single rate electric meter

How to identify this meter: This meter shows one long number on a mechanical display.

How to read this meter: Write down all the numbers from left to right. Include any zeros at the beginning, but don’t include the red number at the end.

Mechanical Digital Meter – Two Rate

two rate electric meter

How to identify this meter: This meter will show two long numbers on mechanical displays. The two dials will be labelled as either “low and normal” or “night and day”.

How to read this meter: You will need to submit two readings with this type of meter. Write down both sets of numbers from left to right. Include any zeros at the beginning, but don’t include the red number at the end.

Mechanical Dial Meter

dial electric meter

How to identify this meter: This is an older type of meter which uses a series of dials rather than numbers.

How to read this meter: Write down the number on each dial, including any zeros. You can ignore the red dial at the end.

  • If a dial is pointing between two numbers, write down the lowest number.
  • If the pointer is between 9 and 0, always write down 9.
  • If the pointer sits directly on top of a number, underline that number.
  • If an underlined number is followed directly by a 9, you should subtract 1 from the underlined number.

In the example above, your would write down 3 9 8 5 6. Your final reading would then be 2 9 8 5 6.

Note that some of the dials might go clockwise and some might go anti-clockwise.

 

How to read your gas meter

gas meter

Simply write down the numbers from left to right, including any zeros at the beginning. You can ignore the numbers in red or any number after a decimal point.

If you have an older imperial gas meter, it might also have a dial. You can ignore this – we just need the numbers on the digital display.

 

How to submit your readings

The quickest & easiest way to submit a reading to Eversmart is through our portal – you can login here.

You can also send us your readings by email. Send your readings along with your name, telephone number and account number to hello@eversmartenergy.co.uk.

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