In this article we’ll tackle some of the most common questions & concerns about switching to a new energy supplier – starting with one of the questions we hear the most: how long does it take to switch?
Some other questions covered in this article:
- How long does it take to switch gas and electricity supplier?
- Can my energy supplier stop me from switching?
- Can you change suppliers if you have a smart meter?
- When can I switch energy supplier without a penalty?
- When will I receive my final bill from my old supplier?
How long does it take to switch gas and electricity supplier?
Generally speaking, switching to Eversmart takes 21 days. We’ve outlined each step in the switching process and the typical timescales below:
Day 1: Signup
As soon as you sign up with Eversmart, either online or over the phone, we will contact your old supplier and get things moving. You don’t have to do anything at this point – just sit back and let us take care of everything for you.
Day 1–14: Smart Meter Installation
Day 14: End of cooling off period
As with most services you sign up for in the UK, you are legally entitled to a 14 day ‘cooling off’ period where you can change your mind and cancel for any reason. If you decide Eversmart isn’t for you, just tell us before day 14.
At this point, you will also receive a reminder about your first payment.
Day 21: The switch goes live
Your account goes live and you are officially part of the Eversmart family!
Can my energy supplier stop me from switching?
If you pay by direct debit:
Your old supplier may be able to stop you from switching if you owe them money. If you have been in debt for over 28 days, you won’t be able to switch until you have paid them back.
If you have been in debt for less than 28 days, the debt will simply be included in your final bill.
If you have a prepayment meter:
Eversmart will take on your debt if it is less than £500. If you owe more than £500, you will have to settle the debt with your current supplier before you can make the move.
Can you change suppliers if you have a smart meter?
Yes. If your current supplier fitted your smart meter, you are under no obligation to stay with them. You are free to shop around and change suppliers.
Just one note – be aware that if you have a first-generation smart meter, it may not be compatible with your new supplier. If you have a second-gen smart meter, then you can switch seamlessly without any problems. If you’re unsure, ask your current energy company what type of meter you have and inform your new provider.
When can I switch energy supplier without a penalty?
Some gas & electricity suppliers charge an exit fee for leaving their tariff early. The fee can vary from around £5 to £30 per fuel. However, they cannot charge an exit fee during the last 42-49 days of a fixed energy tariff – so this would be the best time to switch. Your supplier should also write to you to tell you when your tariff is about to end.
At Eversmart Energy there are no exit fees on most of our tariffs. We’re confident that you’ll want to stick with us, but you have the freedom to leave whenever you like.
When will I receive my final bill from my old supplier?
During the switching process, we will ask you for a set of opening meter readings. These are checked & verified by a series of third parties to make sure they are accurate and that your old supplier agrees with them. Your old supplier will then send you a final bill (or credit your bank account if you have overpaid them). We can’t guarantee how long this will take, but it’s usually within 2–6 weeks.
Did we miss anything out? Do you have more questions about switching energy suppliers? Let us know in the comments!