Eversmart office tour and customer promise

Take a tour of our office, learn more about Eversmart and read our new customer promise!

At Eversmart we want our customers to gain an insight into what we do and for you to understand what we are about.

Take a tour

From our engineers loading vans in the warehouse to our Customer Service team taking your calls to our directors brainstorming together in the office, we want to be as transparent as possible with our customers and for you to see the ins and outs of life at Eversmart.

Our light and bright open-plan office is filled with inspiring quotes and is full of energy! We believe that having an open plan space is perfect in helping create an inclusive and collaborative office environment. Every room in our office is inspired by the pioneering greats who have each added incredible value to the energy industry, like Thomas Edison and Nikola Tesla. We have our favourite quotes from each innovator printed on our walls, to keep optimism and enthusiasm high!

Our mission

Since first establishing in 2016, we’ve been working to develop the best possible tariffs for our customers and to incorporate the most efficient technology. Each step of the way, we try to improve what we can offer customers and appreciate just how precious your time and money is. Now, three years in, Eversmart is flourishing and we have lots of exciting plans ahead that will bring more benefits than ever before to our customers.

Our customer promise

Like any new business we’ve hit obstacles along the way, but as quoted on the wall in our office: ‘The most certain way to succeed is always to try one more time’. Each wrong turning made is a lesson, and a valuable one in helping us to progress and become a trusted, forward-thinking energy provider. We know we haven’t been perfect, but we are committed to becoming the best energy supplier in the industry.

For any customers that have been disheartened or experienced issues with our service, we want each one of you to know that you have our sincerest apologies. We highly value every customer’s opinion and take your feedback very seriously. As a company taking in large volumes of data each day from lots of customers, we are highly reliant on IT. Unfortunately one of our systems let us down which caused frustrations for many of you. We want to reassure you that we are aware of these glitches and have been working towards fixing them. There was no quick fix to getting this resolved, so we made the decision to invest in new systems. After weeks of implementation these are now in place and we are confident that our delivery will be better.

What are Eversmart’s plans for the future?

2019 is going to be the biggest year yet for Eversmart. We are rolling out six new tariffs this spring, completely unique from what we have offered previously. As some of the most competitive tariffs on the market, our customers will have the chance to save money, view their bills via our new app and will be able to access a range of benefits including full home cover with your energy.

We welcome your feedback and aim to provide a smooth and positive Eversmart experience to every single customer. If you have any comments please get in touch at hello@eversmartenergy.co.uk.

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