Eversmart customer service enhancement – Reassurance and acknowledgement

Customer service

Eversmart customer service enhancement – Reassurance and acknowledgement

With some recent setbacks implementing our new app and web portal, we would like to address and reassure all Eversmart customers of our commitment to customer service. We are an ever-evolving company and with evolution comes learning. Every action we take is with our customers in mind.

Over the past few years Eversmart has dramatically expanded and like any company we are adapting to ensure our customers receive the best service from us. We have some unique technology allowing you to see live energy updated every 6 seconds (Glow Stick link), along with multiple user-friendly technical enhancements.

During the application of our new exciting customer user enhancements, it is normal to have a few technical setbacks. We want to reassure our customers we are aware of the issues and everything is in hand.

Customer service

A few of our customers have faced portal login issues, this is due to our new system updates. To reassure our customers this is in hand, we have fixed 90% of our customers login’s, please bear with us and let us know if you have any issues our team will support immediately, we always urge our customers to contact us if they have any problems. Eversmart have invested over £1mill in systems over the past 12 months, investing in development.

External paper billing is something Eversmart as a company do not push. This is extremely bad for our environment and we try to be a paperless company where we can. Environmental sustainability is in the forefront of everything we do. With regards to any other billing issues last year, this was due to an external entity out of our control – this has all now been fixed and managed.

To ensure our customer service is top quality we have implemented even further support for our customers, our internal UK customer service team has grown by twelve since January 2019. Lee Dearden (Head of Customer Service), has been brought on-board to steer further expansion of the team and to fully maintain and improve quality processes in line with the company’s anticipated growth.

Mr Dearden said: ‘We are already working on some major improvements.  These include a new billing system, a new website and technology portal with improved help service solutions, revised shift patterns to ensure better coverage and new KPIs and reporting platforms.’

Customer service is the main reason Barney Cook (CEO of Eversmart energy), started this business and it will continue to be a number one focus. We would like to reassure all customers our service is and will continue to be top standard. Many companies experience setbacks, but it’s how you deal with them and learn from them that counts.

Contact us through chat, email or phone.

For more information, go to www.eversmartenergy.co.uk

https://uk.trustpilot.com/review/www.eversmartenergy.co.uk

Grace Bowden (Senior marketing executive)

How Brexit could affect UK energy

How Brexit could affect UK energy

It’s expected that many UK energy companies could raise their energy tariffs on average by 3-5%, if a ‘no-deal’ Brexit is to take place. Opting for a fixed term tariff could protect you from this.

How Brexit could affect UK/ EU imports and exports

Brexit has been a key subject in the UK news over the past few months. As we are seeing the decisions of parliament and the European Union (EU) develop and close over the next few months, it is key to ensure all outcomes have been ventured from a business provider perspective to ensure minimal impact is passed onto our customers.

“Average figures from 2017 show that 44% of UK exports went to the EU and 53% of all UK imports came from the EU. Implications may mean that a ‘no-deal’ Brexit may result in hard border on the island of Ireland.– EuroNews 2019

The World Trade Organisation (WTO) are the global organisation who manage worldwide trade agreements. The WTO have a general rule that each member must grant the same market access/ to avoid bias trade – except developing countries and those that have free trade agreements. Trade experts suggest that the EU could not treat the UK differently to other states in relation to the new Brexit deal.

“The Confederation of British Industry (CBI) estimates that with no deal, 90% of the UK’s goods exports to the EU by value would face tariffs. The average tariff on UK exports to the bloc would be 4.3 percent, it calculates, while the average on imports from the EU into the UK would be around 5.7 percent. Tariffs in some sectors – for example in agriculture and food, the car industry and textiles – would be “significantly higher” – EuroNews 2019 Read more

With the strong possibility that the UK will be leaving the European Union and a decision still not being made on an UK level with MP party leaders disagreeing with Theresa May’s propositions. The UK parliament must agree and present a UK proposal to the European Union leader Donald Tusk by the 30th of June 2019. At current Brexit could have many outcomes and UK residents may want to prepare.

How it will affect energy customers

This percentage tariff increase on UK goods will ‘in most cases’ be directly transferred onto customers costings. Most UK energy companies could raise their energy tariffs on average by 3-5%, if a ‘no-deal’ Brexit is to take place and energy is outsourced. In order to protect yourself from energy price rises, we advise energy customers to be on a fixed term tariff, protecting you from susceptible raises.

The outcome of Brexit is still to be decided, however Brexit should have a minimal effect on Eversmart Energy customers.  Eversmart’s electricity is 100% UK sourced and will not be directly affected from leaving the European Union. Our gas is partially imported from the European union zone. However, if you are on an agreed fixed tariff with Eversmart any tariff charge changes due to Brexit will be absorbed by us.

For further information, visit www.eversmartenergy.co.uk

Grace Bowden (Senior marketing executive)

The global climate crisis, the UK 2050 predictions and UK household energy

Climate crisis, Wind, energy, renewable, 2050, eversmart, climate, emergency

The World Climate Crisis, the UK 2050 predictions and UK household energy

The global climate crisis, quick facts and outline

To make people more aware of the major negative implications that pollution has on our planet and its life we have made a quick overview. Within a minute of you reading this blog alone:

  • At least 100 acres of rain-forests will have been cut down worldwide
  • 300,000 tons of ice will have melted in Antarctica
  • 15 plant or animal species will have become extinct
  • 72,000 tonnes of carbon dioxide will be released from fossil fuels
  • 1 million plastic bottles will have been bought worldwide
  • More than 15 tons of plastic will have been dumped in our oceans
  • More than 2 sea birds and mammals will have been killed from pollution
  • 4 people will have died as a result of drinking unclean water

There are simple steps you can take personally to help majorly reduce the above impacts. As well as ensuring you recycle, use minimal single use plastics, use electric vehicles and reduce your meat intake. One of the most impact steps you can take is to ensure you are with a renewable energy supplier. Household energy contributes to over 65% of the UK’s greenhouse gas pollution.  https://www.youtube.com/channel/UCzNP2W8ji1aVqdnvpOeeDNg

pollution, nuclear, co2 emissions

The UK 2050 reports and predictions to reach ‘net zero’

The UK 2050 climate emergency has brought forward some extreme realisations for UK citizens. Legislate for an 80% carbon emission reduction in the next 30 years. The UK plans include talks around introducing some of the below:

  • 40,000 offshore turbines
  • 20,000 onshore wind turbines
  • 900KM of wave farms
  • 10,600 tidal range schemes
  • All suitable buildings to get 60% heated water from solar thermal
  • Hydroelectric power to raise rapidly up to 2030 and be sustained
  • Livestock numbers to decrease by 20%
  • Volume of waste to reduce by 20%
  • By 2050 100% zero emission vehicles, all passenger trains electrified and 50% of buses electrified
  • 100% of zero emission cars using fuel cells
  • Average household room temperature decreases to 16oc
  • Over 24M homes insulated, reducing thermal leaking by 50%
  • 80-100% household heating to be supplied by electric (renewable)
  • Energy demand for lighting and appliances needs to reduce by 60% to meet the 2050 80% carbon reduction plans
  • Energy for cooking needs to transfer from gas and electric to solely electric

Many more initial ideas are being brought forward in order to implement these UK climate crises. As you may notice over 60% of the above solutions are related to energy production and making household energy more efficient. https://www.gov.uk/guidance/2050-pathways-analysis

Eversmart and renewable energy

Eversmart is a young company with a mission to attack UK pollution, by switching to Eversmart energy today you could save your household 4 tonnes of carbon dioxide each year, that’s entering our Earth’s atmosphere. That’s equivalent to you planting 1900 trees. Now imagine the impact, if every 25 million homes in the UK took this action! We must accept the implications each and every human has on our planets ecosystem and act to preserve the future for our upcoming generations.

As well as reducing your electricity impact on the planet and having piece of mind whilst using all your electricity, Eversmart currently has some of the cheapest tariffs on the market, compared to the standard variable tariff.

Eversmart also offer a smart meter allowing customers to review their energy readings and be more economically and environmentally efficient. Additional to this Eversmart have personally developed and invented a ‘Glow Stick’ which is the next step in live energy readings and reducing environmental impacts. A ‘Glow Stick’ updates your readings and information every 6 seconds and provides you the updates on our Eversmart App. This will ensure you are constantly on top of your energy usage management.

https://www.eversmartenergy.co.uk/

Eversmart have some further exciting plans and partnerships coming soon to help preserve our planet and reduce the pollution rates around the UK. This planet is a number one drive for what Eversmart do.

Grace Bowden (Senior marketing executive)

Eversmart partners with Bury FC

Bury Football Club Stadium

We’re pleased to announce a new partnership with our local football club, Bury FC! 

As Bury Football Club works to overcome financial difficulty, we are pulling together as a community and giving them our support. For every new customer that signs up, we are giving £30 cash directly to Bury FC. This cash will go towards paying their well-deserving staff who keep the club ticking.

The staff have continued to work hard each day under difficult circumstances, and have been instrumental in securing the club’s promotion to League One. The staff work tirelessly to support and train the players, keep the grounds in top condition, make sure there are kits to wear and that everything runs safely and smoothly on match days.

As an innovative energy provider committed to saving our customers money and supplying renewable energy, we save the average user around £250 a year on their energy bills.

Why not support your club and save money at the same time? It’s a win-win!

To sign up and start saving money on your energy bill, visit: http://eversmart.family/BuryFC

By following this link, you are able to get a quote and compare prices with your current provider before committing to signing up. Once your sign up is completed, we will deal with everything for you, including a seamless switch over from your current provider.

*Please note, you must sign up through the above link for the £30 to be credited to the football club. 

What do we offer our customers?

  • Fair prices
  • Renewable energy
  • Free smart meter and installation
  • £40 cash reward for referring a friend
  • 12 months free boiler and heating insurance

Keep track of your energy with the new simple glowstick!

Monitor your energy at home using the new glowstick.

What is a glowstick?

A glowstick is a small USB device. Once set up, it can track your energy usage and pricing in real-time. To see this, all you need to do is simply connect it to your smart device and download the Eversmart app.

Why use a glowstick?

A glowstick will help you understand the amount of energy you use, as you use it. When you’re more aware of how much energy you are using, you are more likely to be energy conscious and save yourself money!

How I do I get a glowstick?

To get a glowstick, email us as glowsticks@eversmartenergy.co.uk with your name and address. Your glowstick will arrive within a few weeks.

What do I need to do once I have a glowstick?

Download the App
1. Go to the App or Google Play Store and search for Eversmart.
2. Install and open the app.
3. Login to your account:
• The login details are the same as the details you used to create your original online account.
• Don’t have an online account? Call our customer service line on 0330 102 7901 or email hello@eversmartenergy.co.uk to get yours created.

Associate your Glow Hub to your account
1. Once you have logged in you will need to ‘Claim’ your Stick.
2. The process is automatically prompted by Eversmart when you login.
3. Select “Setup a new device”.
4. Scan the MAC address and Serial Number on the back of the Hub.
5. Press Next, then Claim my device.

Setting up your glowstick

Powering your Glow Stick
1. Plug the stick into a usb port or to a power adapter included in the package.
2. If you’ve used a power adapter, plug this into a power supply.
3. The power LED will turn solid green.
4. The middle LED may also be red – this depends on whether or not you have set up your transmitter. This LED indicates whether the GlowStick can see a data source.
5. The WiFi LED will flash red until you connect to WiFi – see next page.

Setting up WiFi on your Stick
1. Once you have claimed your Stick the app will prompt you to setup the WiFi • Please note: you can also reach this independently via the Settings section of the left-hand menu.

2. In order to do this, you must be connected to your home WiFi and not use data (3G or 4G) on your mobile – we suggest temporarily turning this off.

3. Click Set Up WiFi.

4. Enter your home WiFi password (the one your phone is connected to).

5. Click Set Up Glow Stick.

6. The Stick will attempt to join the WiFi.

7. You may need to retry once or even twice.

8. If you reach the maximum number of attempts, simply disconnect the stick from power, and click Restart Process.

Eversmart office tour and customer promise

Eversmart Energy staff photo stood outside of Eversmart's head office and company vans

Take a tour of our office, learn more about Eversmart and read our new customer promise!

At Eversmart we want our customers to gain an insight into what we do and for you to understand what we are about.

Take a tour

From our engineers loading vans in the warehouse to our Customer Service team taking your calls to our directors brainstorming together in the office, we want to be as transparent as possible with our customers and for you to see the ins and outs of life at Eversmart.

Our light and bright open-plan office is filled with inspiring quotes and is full of energy! We believe that having an open plan space is perfect in helping create an inclusive and collaborative office environment. Every room in our office is inspired by the pioneering greats who have each added incredible value to the energy industry, like Thomas Edison and Nikola Tesla. We have our favourite quotes from each innovator printed on our walls, to keep optimism and enthusiasm high!

Our mission

Since first establishing in 2016, we’ve been working to develop the best possible tariffs for our customers and to incorporate the most efficient technology. Each step of the way, we try to improve what we can offer customers and appreciate just how precious your time and money is. Now, three years in, Eversmart is flourishing and we have lots of exciting plans ahead that will bring more benefits than ever before to our customers.

Our customer promise

Like any new business we’ve hit obstacles along the way, but as quoted on the wall in our office: ‘The most certain way to succeed is always to try one more time’. Each wrong turning made is a lesson, and a valuable one in helping us to progress and become a trusted, forward-thinking energy provider. We know we haven’t been perfect, but we are committed to becoming the best energy supplier in the industry.

For any customers that have been disheartened or experienced issues with our service, we want each one of you to know that you have our sincerest apologies. We highly value every customer’s opinion and take your feedback very seriously. As a company taking in large volumes of data each day from lots of customers, we are highly reliant on IT. Unfortunately one of our systems let us down which caused frustrations for many of you. We want to reassure you that we are aware of these glitches and have been working towards fixing them. There was no quick fix to getting this resolved, so we made the decision to invest in new systems. After weeks of implementation these are now in place and we are confident that our delivery will be better.

What are Eversmart’s plans for the future?

2019 is going to be the biggest year yet for Eversmart. We are rolling out six new tariffs this spring, completely unique from what we have offered previously. As some of the most competitive tariffs on the market, our customers will have the chance to save money, view their bills via our new app and will be able to access a range of benefits including full home cover with your energy.

We welcome your feedback and aim to provide a smooth and positive Eversmart experience to every single customer. If you have any comments please get in touch at hello@eversmartenergy.co.uk.

We’ve just launched the UK’s cheapest energy tariff – the Family Saver Club

Family Saver Club

Join the Family Saver Club and you’ll not only get our cheapest fixed-rate tariff – you’ll also earn 12% annual interest on your credit balance!

All you have to do is pay for your energy annually instead of monthly. Once you make an initial upfront payment, you’ll start earning interest.

Step 1: Sign up

Enter a few details on our website and we’ll give you a quote based on your estimated usage. You’ll then see two options – “Pay Yearly” or “Pay Monthly”. Select the yearly option and click on “Switch Now”.

Family Saver Club

Step 2: Make an initial payment

On the next screen you’ll be asked to make an upfront payment for 1 year’s worth of energy. This money will be added to your credit balance and used up throughout the year.

Step 3: Start earning!

Each month we will deduct enough money to cover your energy use. We will then add 1% interest to your remaining balance.

Some frequently asked questions:

How much is the initial payment?

It will depend on the type of property you live in, how many people live there and your typical energy use.

For a typical dual fuel household in Greater Manchester, the initial payment would be £973 (based on Ofgem averages, correct as of October 2018).

How much interest can I make?

Again, this varies from customer to customer, but a typical dual fuel household in Greater Manchester could make around £60 in interest across the year.

How can I see how much interest I’m making?

You can log in to your online account at any time and view your accrued interest.

How often can I withdraw the interest?

You can withdraw your interest every six months, or you can leave it in your account and use it as credit – making your energy even cheaper!

What happens if my usage goes up or down?

If you end up using more energy than expected, you may have to top-up your balance or pay a final bill at the end of the 12 months to cover the difference. If you use less than expected, you will get a refund.

We strongly recommend providing regular meter readings to avoid any surprises. We’ll also carry out a payment review after 6 months to make sure you’re on track.

What if I can’t afford to pay upfront?

We still offer great value pay monthly tariffs. Just get a quote and choose the “pay monthly” option.

Why we launched this tariff

With wholesale energy prices creeping up and winter approaching, we wanted to help families plan their finances a little better.

As our CEO Barney puts it: “We know this time of year can be expensive for families up and down the country, so hopefully our Family Saver Club is a way to help them plan finances better, get some money back on the energy they use, and ease the stress that can come with contacting their energy supplier.”

“The ‘Family Saver Club’ is all part of our mission to try and find a better way for our customers.”

How do I join the Family Saver Club?

Simply head over to our quotation page or call 0161 332 0022.

What’s it like working for Eversmart?

Working at Eversmart

Thinking about a career with Eversmart? Read on to find out what it’s like to work for us…

We believe that people thrive and do their best work when they’re supported, trusted and given a positive environment to work in. There’s no office politics here – we’re all on the same team with the same goals.

Here’s what you can expect from working at Eversmart:

Work-life balance

We don’t believe in the 9-5 routine – we do believe in a healthy work-life balance. Most of our office staff work on a flexi-time basis.

Modern work environment

Working at Eversmart

Our office environment is laid back and relaxed. We don’t think this hinders productivity – we think it improves it. Staff can dress how they like, move around, listen to a little bit of music or use the breakout room – whatever it takes to help you do your best work. Visitors often tell us that there’s a nice family atmosphere at our offices – we take this as a huge compliment.

We hire with purpose

We don’t just hire staff for their skills. We look for people who are eager to learn, share our values, and want to grow as the company does. If you’ve got a good attitude and an appetite for success, you’ll fit right in.

Holidays

Each team member is entitled to 28 days paid holiday per year, including all bank holidays. For every year you work here, you gain an extra day.

Working at Eversmart

Payday

We hire the best, and pay our staff fairly. Payday is on the last working day of the month. Commission and bonuses are also available for our sales staff.

Regular socials

Sometimes you just need to get out of the office and let off a little steam! We organize work social events at least once a month.

Eversmart CEO shortlisted for NatWest business award

business awards

Barney Cook, the CEO of Eversmart Energy, has been shortlisted for the 2018 NatWest Great British Entrepreneur Awards in the Start-Up Entrepreneur of the Year category.

NatWest Great British Entrepreneur Awards

Now in its sixth year, the NatWest Great British Entrepreneur Awards celebrates achievements in business across a wide range of categories. Past winners include David Buttress of Just Eat, Julie Deane OBE of The Cambridge Satchel Company, James Watt of BrewDog and most recently, Hannah and Sophie Pycroft of Spectrum Collections.

Challenging the ‘big six’

Barney founded Eversmart Energy in 2016, when new regulations opened up the market for new energy suppliers to come in and challenge the dominant ‘big six’ energy companies. Eversmart aims to be modern, tech-savvy, transparent and fair.

The Manchester-based company has seen a rapid surge in growth during its short lifespan, tempting frustrated consumers away from the big six by offering better value and a more modern service.

Eversmart team
Barney thanked his staff after the shortlist was announced

A team effort

Barney credits the company’s success to the strong team he has built around him. Commenting on the announcement Barney said: “A CEO without his team… will not be CEO for very long! We wouldn’t be where we are without the determination and commitment of a lot of talented people.”

Entrepreneurship is still alive and well

Creator of the Awards, Francesca James, said: “We have been inundated with some incredible entries this year, and all shortlisted applicants should be extremely proud of themselves! This year has yet again seen a record number of entrants and we’ve been absolutely blown away by the strength and diversity of applications.”

Gordon Merrylees, Head of Entrepreneurship at NatWest added that “Entrepreneurial spirit is still clearly alive and well.”

NatWest Great British Entrepreneur Awards

The winners will be announced at 5 regional galas around the UK, including; Cardiff, Birmingham, Edinburgh, Manchester & London. You can find more information about the awards and the ceremonies at www.greatbritishentrepreneurawards.com.

The figures are in – Eversmart are up to £400 cheaper than the competition!

energy savings

Big news from Eversmart HQ this week. According to the latest data from price comparison websites, switching to Eversmart Energy can knock up to £400 off your annual energy bill!

As every one of the ‘Big 6’ suppliers announced price increases earlier this year*, record numbers of people have been switching to independent providers like Eversmart, eager to find a better deal. With the help of the internet and price comparison sites, consumers are becoming savvier and more willing than ever to step away from the big suppliers.

According to the press, taking a chance on a smaller, modern energy company can have big rewards – just take a look at the table below, published by This Is Money earlier this month:

Energy price comparison table
Source: thisismoney.co.uk

Positive News

Eversmart Energy CEO Barney Cook was thrilled when he heard the news.

“The big 6 have been taking their customers for granted for far too long. Consumers are finally waking up and realising that their loyalty isn’t being rewarded, and we’re happy to step in and offer a better alternative. The news that we are £400 cheaper than some suppliers just goes to show that it pays to shop around and make the switch. We’re proud to be one of the best value energy providers in the country.”

Is it time for you to switch?

A typical household paying for dual-fuel on a standard variable tariff with one of the big 6 suppliers could save up to £400 per year by switching over to Eversmart.

It only takes 2 minutes to get a quote – you can get started here.